Terms and Conditions

These Terms and Conditions govern your use of Lotus 365 Blue ("the Platform", "we", "us", "our"). By registering an account, depositing funds, or using any service on the Platform, you agree to be bound by these terms. Please read them carefully. If you do not agree to any part, do not use the Platform.

1. Acceptance of Terms

By accessing or using Lotus 365 Blue, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions, our Privacy Policy, and our Responsible Gambling policy.

We may amend these Terms at any time. Material changes will be notified via the Platform and via WhatsApp to your registered mobile number. Continued use of the Platform after changes constitutes acceptance of the amended Terms.

2. Account Eligibility

You must be at least 18 years of age to register or use the Platform. Age verification is conducted via PAN card during KYC.

You must be legally permitted to participate in online betting under the laws of your jurisdiction of residence. Online betting regulations vary by Indian state; you are solely responsible for ensuring your use of the Platform is legal where you reside.

You must not be listed on any national or international self-exclusion registry or excluded from gambling platforms.

You must not be a professional gambler operating on behalf of others, a syndicate, or a gambling agent.

You must be capable of entering into a binding contract under Indian law.

3. Registration and KYC

Registration is done via WhatsApp with our support team. You must provide accurate mobile number, preferred username, and age confirmation.

Only one account is permitted per individual. Multiple accounts (created via different names, phones, IPs, or devices) are prohibited and will result in all associated accounts being suspended with any balance forfeited.

Before your first withdrawal, you must complete Know Your Customer (KYC) verification: PAN card, address proof, and bank account confirmation. All details must be genuine and match the registered account holder.

If we detect any discrepancy or fraudulent documentation during KYC, your account will be suspended pending investigation. Provision of forged documents may result in permanent account closure and reporting to relevant authorities.

You are responsible for maintaining the confidentiality of your login credentials. All activity on your account is deemed to be your own. Share login credentials with no one, including family members or support staff.

4. Deposits and Withdrawals

Deposits can be made via UPI, NEFT, IMPS, or RTGS in INR only. Minimum deposit is ₹500; maximum single deposit is ₹5 lakh (higher for verified VIP accounts on request).

Withdrawals can be made only to a bank account in your own name (matching your KYC). Third-party withdrawals are prohibited. Minimum withdrawal is ₹1,000 (₹500 for VIP tier); maximum single withdrawal is ₹5 lakh.

Withdrawal processing time is up to 24 hours for Blue tier accounts and up to 6 hours for VIP tier accounts, measured from request time (post-KYC).

We reserve the right to request additional verification or documentation for any deposit or withdrawal, particularly for large amounts or unusual patterns, in accordance with anti-money laundering (AML) obligations.

Deposits must be used for betting activity on the Platform. Deposit-and-withdraw activity without meaningful betting may be treated as attempted money laundering and result in account suspension.

5. Betting Rules

All bets are subject to the specific rules of the sport or casino game being played. Sport-specific rules (cricket, football, tennis, kabaddi, etc.) are as per international governing bodies' regulations.

Odds displayed at the time of bet placement are the applicable odds unless a manifest error has occurred (e.g., odds displayed of 100.00 for a heavy favourite). In case of manifest error, we reserve the right to void the bet.

Bet acceptance is at our discretion. We may decline any bet without providing reason, particularly for suspicious patterns, professional syndicate activity, or match-fixing suspicion.

Cash-out amounts are calculated dynamically based on current odds; we do not guarantee cash-out availability for all markets.

Live in-play bet acceptance may be delayed by a few seconds for market stability. Bets accepted after the actual event has occurred are void.

6. Prohibited Conduct

The following are strictly prohibited and will result in immediate account suspension and possible legal action:

Match-fixing, insider betting, or coordination with athletes, coaches, or officials to influence outcomes.

Use of bots, automated betting scripts, or any software that places bets without direct human input.

Multiple account operation (multi-accounting) to bypass limits, extract promotions, or manipulate market activity.

Fraudulent chargebacks, false deposit disputes, or reversing legitimate deposits after playing.

Money laundering, terrorist financing, or use of the Platform for any illegal purpose.

Sharing account credentials, allowing another person to use your account, or acting as a betting agent for third parties.

Providing false KYC documentation, using someone else's identity, or misrepresenting age.

Abusive, threatening, or harassing communication toward Platform staff or other users.

7. Account Suspension and Closure

We may suspend or close any account without prior notice for any of the following reasons: violation of these Terms, suspicion of fraud or illegal activity, failure to complete KYC, provision of false information, or a self-exclusion request from the account holder.

Upon closure, any balance in the account will be paid out to the KYC-verified bank account after any pending investigations conclude, less any amounts we are entitled to withhold under these Terms.

You may close your account at any time by messaging WhatsApp support. Ensure your balance is withdrawn first. Account closure is generally processed within 24 hours.

8. Limitation of Liability

The Platform is provided "as is" without warranty of any kind. We do not guarantee uninterrupted operation, error-free functionality, or specific outcomes from betting activity.

To the maximum extent permitted by law, we are not liable for indirect, incidental, consequential, or punitive damages arising from your use of the Platform, including but not limited to loss of profits, loss of data, or loss of goodwill.

Our total liability to you in any twelve-month period shall not exceed the sum of deposits you made in that period, less withdrawals.

9. Dispute Resolution

Any dispute arising from these Terms or your use of the Platform should first be raised via WhatsApp support, followed by written complaint via email if not resolved.

We commit to acknowledge complaints within 24 hours and provide a resolution or status update within 5 business days.

If the dispute remains unresolved, it may be escalated to internal senior management. Failing that, disputes shall be resolved through arbitration in accordance with the Arbitration and Conciliation Act, 1996, with arbitration seated in the jurisdiction specified in our registered office details.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

Any legal action or proceeding relating to these Terms shall be subject to the exclusive jurisdiction of the courts in the jurisdiction specified in our registered office details.

11. Contact

For any questions about these Terms, please contact us via WhatsApp support or the email address provided on our Contact page.