Privacy Policy

Lotus 365 Blue ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and your rights regarding your personal information. This policy is compliant with applicable Indian data protection legislation.

1. Information We Collect

We collect the following categories of personal information:

Account Information: your name, date of birth, mobile number, email address, and preferred username, collected at registration and during KYC.

Identity Verification (KYC): your PAN card details, address proof (Aadhaar, driver's licence, utility bill, or bank statement), and bank account details.

Financial Information: your deposit and withdrawal history, betting balance, and transaction records.

Activity Information: your betting history, casino play history, session logs, and account interaction data.

Technical Information: your IP address, device type (Android/iOS/desktop), browser type and version, operating system, and location data (city-level accuracy for compliance).

Communication Information: records of your WhatsApp messages, email correspondence, and phone calls with our support team.

2. How We Use Your Information

We use your personal information for the following purposes:

To create and manage your account, including authentication, security, and account maintenance.

To verify your identity and age as required by KYC and anti-money laundering (AML) regulations.

To process your deposits and withdrawals, and to track your transaction history.

To provide you with the services you have requested (betting markets, casino games, live streams).

To respond to your support queries and to maintain records of our communications.

To detect, investigate, and prevent fraud, money laundering, and other illegal activities.

To comply with our legal and regulatory obligations, including reporting to competent authorities where required.

To improve our services through analysis of usage patterns (with data anonymised where possible).

To send you service-related notifications (deposit confirmations, withdrawal updates, KYC status).

To send promotional communications only where you have explicitly consented, and always with an easy opt-out.

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

Contract performance: to provide the services you have registered for (Terms and Conditions constitute the contract).

Legal obligation: to comply with KYC, AML, taxation, and other regulatory requirements.

Legitimate interest: to prevent fraud, protect our platform and other users, and improve our services.

Consent: for marketing communications and any processing beyond the above legal grounds. Consent can be withdrawn at any time.

4. Sharing Your Information

We share your personal information only in the following limited circumstances:

With payment processors and banks to process your deposits and withdrawals. These parties process only the information necessary for the transaction.

With KYC verification services to confirm the authenticity of your identity documents. These services are contractually bound to protect your data.

With gaming providers (Evolution Gaming, Ezugi, Pragmatic Play Live, and others) to enable specific casino games. Providers receive only the minimum information required for game participation.

With law enforcement, regulators, or courts when required by legal process, such as court orders, subpoenas, or lawful requests from tax or investigating authorities.

With our internal support and technical teams strictly on a need-to-know basis.

We do not sell your personal information to third parties. We do not share your information with third parties for their own marketing purposes.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Measures include: encrypted data transmission (HTTPS/TLS), encrypted storage of sensitive information, access controls for internal systems, regular security audits, and staff training on data protection.

Despite our efforts, no system is completely secure. We cannot guarantee absolute security of your data. If you suspect unauthorised access to your account, notify us immediately via WhatsApp support.

6. Data Retention

We retain your personal information for as long as your account is active and for a further period after account closure to comply with legal, regulatory, and business record-keeping requirements.

Typical retention periods: account and transaction records are retained for 8 years after account closure to comply with taxation and AML regulations. Communication records are retained for 2 years after closure. Marketing consent records are retained until consent is withdrawn.

After the retention period, your data is securely deleted or anonymised, unless a longer retention period is required by law.

7. Your Rights

You have the following rights regarding your personal information:

Right of Access: you can request a copy of the personal information we hold about you.

Right of Rectification: you can request correction of inaccurate or incomplete personal information.

Right of Erasure: you can request deletion of your personal information, subject to our legal and regulatory retention obligations.

Right to Restriction of Processing: you can request that we limit how we process your personal information in specific circumstances.

Right of Withdrawal of Consent: for processing based on consent (such as marketing), you can withdraw consent at any time.

Right to Complain: you can complain to the relevant Indian data protection authority if you believe we have not handled your personal information appropriately.

To exercise any of these rights, contact us via WhatsApp support or the email address on our Contact page.

8. Cookies and Tracking

We use cookies and similar technologies to provide, secure, and improve our services. Cookies are small text files stored on your device by your browser.

Essential cookies: required for account authentication, session management, and security. These cannot be disabled without breaking core functionality.

Analytical cookies: help us understand how users interact with the Platform, so we can improve it. Data is aggregated and anonymised.

You can control cookies through your browser settings. Blocking essential cookies will prevent you from using the Platform.

9. Children's Data

The Platform is strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under 18.

If we discover that we have collected personal information from a minor, we will delete that information immediately and close any associated account.

If you believe a minor has provided us with personal information, please contact WhatsApp support so we can take appropriate action.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via the Platform and via WhatsApp to your registered mobile number.

The "last updated" date at the top of this policy indicates when it was last revised. Continued use of the Platform after changes constitutes acceptance of the updated policy.

11. Contact Us

For any questions about this Privacy Policy or to exercise your rights, contact us via WhatsApp support or the email address provided on our Contact page.